About EMS
EMS is a comprehensive staff management platform built to simplify scheduling, track time and attendance, and improve communication between teams. Designed for companies with high-volume staff operations, EMS enables real-time visibility into staffing needs, shift coverage, and employee availability, all through an intuitive and mobile-friendly interface. It bridges the gap between employees and managers, helping businesses optimize workflows and reduce friction in daily operations.
Industry
Staff Management
Service
Technology Department as a Service
What We Did
Product Conceptualization, Software Prototype, Web & Mobile Application Development, Maintenance & Enhancement​
Small Team
3 Full-Time Equivalent (PM,PO,BA,QA, TW, DevOps, Ux/UI, 2 Developers)
Results
Since its launch, the EMS platform has delivered tangible benefits like
60%
reduction in manual scheduling
within the first two months of platform use
100%
real-time visibility for managers
across all locations and employee rosters
5x
scalability readiness
enabling expansion across new locations and teams
45%
increase in shift attendance
driven by mobile notifications and availability tracking
Challenge
EMS had a legacy platform that handled basic scheduling needs, but it was outdated, rigid, and increasingly difficult to maintain. As the business evolved, new feature requests, such as inventory tracking, detailed reporting, and multi-location management, could not be implemented due to technical constraints. The platform’s structure also wasn’t designed for scalability, limiting EMS’s ability to offer the product as a Software-as-a-Service solution. EMS needed to modernize its technology stack and rethink the product architecture to serve multiple clients with flexibility and efficiency.
Solution
Motomtech partnered with EMS through its Technology Department as a Service model to fully rebuild the platform into a modern SaaS solution.
Phase 1
Re-architecting the system
The first objective was to re-architect the system to support a multi-tenant environment, giving EMS the ability to serve multiple clients from a single infrastructure. To manage this SaaS offering, we developed a dedicated superadmin panel, allowing EMS to oversee client onboarding, subscriptions, and platform activity from one centralized dashboard.
Phase 2
Software Prototype
Once the SaaS foundation was in place, the next focus was crafting an intuitive platform experience tailored specifically for each core user role: employees, managers, and admins.
Phase 3
Implementation
For employees, we built clean workflows to manage shift schedules, request time off, track breaks, and view timesheets. For managers, we implemented tools to oversee rosters, approve requests, monitor real-time attendance, and review performance breakdowns for each shift. Admin users could oversee multiple business locations, assign roles, and configure platform settings with ease.
Phase 4
Maintenance & Enhancement
We also integrated the platform with POS systems to allow real-time labor and sales performance comparison, giving teams the ability to make data-driven decisions quickly. By combining this user-focused design with a scalable backend and robust infrastructure, the new EMS platform is now equipped to handle high-volume operations, support continuous feature growth, and serve clients across industries more efficiently than ever before.
Technology Stack
To ensure a high-performance, scalable, and secure solution, the EMS platform was built using:
Backend & Infrastructure
NestJS Amazon RDS Postgres AWS Fargate Amazon S3 Amazon VPC Elastic Load Balancing (ELB) Amazon Route 53 AWS IAM AWS KMS AWS WAF Amazon API Gateway AWS Lambda (if needed) Amazon SNS Amazon CloudWatch GitHub Amazon CloudFront Amazon ECR
Frontend & Mobile
React React Native
Testimonial
"Motomtech completely understood the complexity of our staffing challenges and delivered a platform that’s both powerful and intuitive. Our scheduling process is now smoother than ever, and the team is happier too."
Stefi Ilo,
EMS
