Balfin
Enhancing Luxury Living: Motomtech’s Smart Solution for Green Coast Resort
About Balfin
Balfin Group is one of the largest investment groups in Southeast Europe, with a diverse portfolio spanning real estate, retail, logistics, and finance. As part of its vision for innovation and excellence, the group developed Green Coast, Albania’s premier luxury villa resort. Nestled along the stunning Ionian coastline, Green Coast offers world-class residences, high-end amenities, and an exclusive living experience for homeowners and guests. With the rapid expansion of the resort, Balfin Group recognized the need for a modern, all-in-one digital platform to streamline operations, improve service efficiency, and enhance the guest experience.
Industry
Real Estate
Service
Technology Department as a Service
What We Did
Product Conceptualization, Software Prototype, Web & Mobile Application Development, Maintenance & Enhancement
Small Team
3 Full-Time Equivalent (6-in-1 Business Analyst, UX/UI Designer, DevOps, Quality Assurance, Project Manager, Software Architect, plus 2 Developers)
Results
Since its launch, the Green Coast app has delivered tangible benefits like
60%
reduction in manual coordination and paperwork
by streamlining resort operations through digital workflows.
30%
faster staff response times
resulting in quicker service delivery and smoother internal coordination.
85%
of guests and residents
actively using the digital platform for villa services, facility access, and communication.
100+
villas monitored in real-time
giving management full operational visibility and improved performance tracking.
Challenge
As Green Coast expanded its operations and welcomed more residents, guests, and service staff, the Balfin Group faced significant difficulties managing the resort’s day-to-day activities. Existing processes were mostly manual and disconnected, with parking access being monitored through spreadsheets, villa services requested via phone or messaging apps, and staff coordination lacking a centralized system. These gaps led to frequent miscommunication, service delays, and operational inefficiencies.
Solution
Motomtech worked closely with Balfin Group to develop Green Coast, a cutting-edge management platform that optimizes the daily operations of Albania’s premier luxury resort.
Phase 1
Conceptualization
To build a system tailored to the resort's unique needs, Motomtech conducted extensive research and stakeholder interviews. This included engaging with corporate employees, future platform users, and resort guests to identify pain points and operational inefficiencies. Additionally, a thorough review of the corporate infrastructure was performed to understand existing systems and ensure smooth integration. The insights gathered informed the development of a comprehensive Software Blueprint, detailing the system's architecture, workflows, and user interactions.
Phase 2
Software Prototype
With a clear blueprint in place, the design team created a detailed user experience flow, ensuring that the platform would be intuitive and efficient. A user-friendly interface was designed, and initial wireframes were developed to structure the application’s core functionalities. These wireframes evolved into a clickable prototype, allowing stakeholders to interact with the system early on and provide valuable feedback before full-scale development.
Phase 3
Implementation
Motomtech proceeded with the technical development of the platform, designing a scalable software architecture to support high performance and reliability. Both web and mobile applications were built to provide accessibility for different user groups. A robust DevOps infrastructure was implemented, ensuring secure and efficient deployment. The system was successfully launched with a Minimum Viable Product, enabling real-world testing and incremental feature improvements.
Phase 4
Maintenance & Enhancement
Once the platform is live, Motomtech continues to provide ongoing maintenance and enhancements. This included refining the product based on user feedback, implementing new roadmap features, and maintaining an open dialogue with stakeholders, employees, and residents to continuously improve the system. The platform is already transforming luxury resort management by making daily operations more efficient, improving communication between staff and residents, and ensuring an elevated living experience for all.
Technology Stack
To ensure a high-performance, scalable, and secure solution, the Green Coast platform was built using:
Backend & Infrastructure
Node.js AWS Lightsail
Frontend & Mobile
React React Native
Testimonial
"The Green Coast platform has greatly improved the way we manage daily resort operations. Tasks that once required manual coordination are now streamlined, making it easier for our team to provide an elevated experience for residents and guests."
Operations Manager,
Green Coast Resort
