Motomtech modernized FirstMile’s Darwin platform, a logistics management system supporting invoice creation, billing, and payment tracking for the eCommerce shipping provider. The engagement ran through a Staff Augmentation model with a cross-functional team of 11 full-time experts who delivered product conceptualization, prototype, web application development, and ongoing maintenance.

The modernized Darwin platform produced a 40% reduction in platform complexity, a 35% increase in operational efficiency, and a 50% improvement in user satisfaction. It also achieved 100% coverage across web, mobile, and iPad, giving FirstMile teams consistent access on every major device.

FirstMile’s Darwin platform was rebuilt on a C# backend paired with a React frontend, designed for responsive access across desktop, mobile, and iPad. A modern DevOps pipeline supports continuous delivery, keeping releases steady as the platform evolves alongside FirstMile’s business.

Motomtech ran a four-phase approach: discovery interviews with stakeholders and users, a clickable prototype for early validation, full implementation on C# and React with a DevOps pipeline, and ongoing maintenance with an open feedback loop. This sequence let FirstMile validate workflows before code shipped and kept the platform aligned with business goals after launch.

FirstMile partnered with Motomtech because the aging Darwin architecture had become a bottleneck for critical operations and manual workflows were slowing productivity. Paul Tran, VP of Engineering at FirstMile, credited Motomtech’s expertise in software modernization with transforming the Darwin platform and significantly enhancing operational efficiency and user satisfaction.