GetReturns
Simplifying Returns at Scale: Product Strategy and Planning for GetReturns
About GetReturns
GetReturns is a logistics-focused mobile application that helps users easily schedule returns, upload shipping documentation, and manage memberships for recurring pickups. Designed for modern customers who want frictionless return experiences, especially for platforms like Amazon, GetReturns streamlines every step from request to pickup with a simple, intuitive mobile interface.
Industry
Delivery & Logistics
Service
Technology Department as a Service
What We Did
Product Conceptualization
Custom Team
1 Full-Time Equivalent (PO)
Results
Since its launch, the GetReturns platform has delivered tangible benefits like
1,000+
Amazon returns processed
improving user convenience and reducing support issues.
85%
fewer form resets
eliminating re-entry frustrations during checkout.
5 step
onboarding flow introduced
to guide new users through key features and setup.
20+
specs delivered
expanding user options and improving retention tools.
Challenge
The GetReturns team had already launched a working mobile application, but as user feedback came in, it was clear the platform needed thoughtful updates to stay competitive. Customers were frustrated by rigid provider options, clunky promo code behavior, and a confusing QR code upload process for Amazon returns. Operationally, the product team also needed to introduce new membership options, like an annual pass, and revamp onboarding flows, all without overwhelming existing users or overhauling the core experience.
Solution
Motomtech’s Technology Department as a Service joined the project during the planning of the Hunter Release, offering deep support in product strategy, feature scoping, and UX definition.
Phase 1
Conceptualization
Our Product Owner worked closely with GetReturns stakeholders to prioritize improvements across the mobile app and coordinate a clear, achievable roadmap for implementation. We helped define a smarter pickup request experience by allowing users to choose “Amazon” as a delivery provider, upload QR codes for open package drop-offs, and preserve their field selections while navigating promo code flows. This not only reduced user friction but made returns for Amazon customers much more seamless.
Phase 2
Software Planning
In the membership section, we introduced a new annual plan option with support for promo codes and ensured membership visibility would always reflect the user’s most current plan. We also helped redesign the onboarding flow to educate users on the different return options available, especially the distinction between Amazon and non-Amazon packaging requirements.
Phase 3
Transformation
Throughout the process, Motomtech acted as a direct extension of the GetReturns team, transforming raw requirements into structured documentation, clickable prototypes, and a clear release strategy. Our involvement ensured that development could move fast with minimal back-and-forth and that features aligned tightly with real-world user needs.
Tool Stack
To ensure a high-performance, scalable, and secure solution, the GetReturns platform was conceptualized using:
Conceptualizing
Miro
Planning
Notion
Testimonial
“Motomtech helped us turn real-world customer complaints into a smart, structured product plan. Their team brought clarity to the chaos, and the improvements we launched made a noticeable difference in how users interact with our app.”
The GetReturns Product Team
