Frequently asked questions

What did Motomtech build for One Home Solution?

Motomtech built a three-application suite for One Home Solution, a multi-branch home services operator across Utah, Orange County California, and Arizona. The suite includes a Client App on web and mobile, a Technician Field Interface, and a Back Office System, all engineered to replace the off-the-shelf platform that had become a bottleneck as the business scaled from one to three branches.

What outcomes did the One Home Solution platform deliver?

The custom platform delivered 100% unified integration across the three applications, so bookings, technician updates, and back-office coordination flow through one connected system. It also produced a 95% improvement in client satisfaction driven by transparent real-time communication and AI-powered instant estimates, 4x faster operations, and AWS-backed scalability architected to absorb expanding user volumes and new feature rollouts without re-platforming.

How does One Home Solution use AI for service pricing?

The Client App provides AI-powered instant estimates so homeowners get transparent, predictable pricing before service is dispatched. This pricing engine is part of the cohesive customer-facing experience that drove the 95% improvement in client satisfaction, replacing the opaque quoting that came with the off-the-shelf platform One Home Solution had outgrown.

What technology stack powers the One Home Solution platform?

One Home Solution runs on a Node.js and Ruby on Rails backend deployed on AWS Fargate with Amazon RDS Postgres, S3, VPC, Elastic Load Balancing, Route 53, IAM, KMS, WAF, API Gateway, AWS Lambda, SNS, CloudWatch, CloudFront, and ECR. The Client App and Technician Field Interface run on React and React Native, giving each role its own optimized experience on top of shared AWS infrastructure.

How did Motomtech structure the One Home Solution engagement?

Motomtech engaged as a Dedicated Product Team of 10 people: a 6-in-1 specialist core (Business Analyst, UX/UI Designer, DevOps, QA, Project Manager, Software Architect) plus 4 developers. The team conducted structured discovery with back-office staff, field technicians, and residential customers, then ran prototype, implementation, and ongoing maintenance phases so the custom-built platform continued to outperform the off-the-shelf alternative it replaced.