Ken Graff

Driving Quality Forward: How Motomtech Supported Ken Garff

Collage of Ken Garff dealership website screens showing vehicle search and inventory

About Ken Graff

Ken Garff is one of the largest and most respected automotive dealer networks in the United States. With a wide range of dealerships and services, Ken Garff has built a reputation for innovation and customer focus in the automotive industry. As the group continued to expand, they required specialized technology support to ensure the reliability and performance of their digital platforms.

Industry

Automotive

What We Did

Quality Assurance

Custom Team

1 Engineer

Results

Since our collaboration, Ken Graff has seen tangible benefits like

50%

faster

testing cycles

99%

detection

of any issues

65%

decrease

in user-reported issues

100%

release

confidence and support

Challenge

Ken Garff’s digital operations were growing quickly, but maintaining quality across multiple platforms became increasingly difficult. They lacked dedicated QA expertise, which meant potential bugs and performance issues risked slipping into production. To uphold their reputation for customer experience, Ken Garff needed reliable QA support that could seamlessly integrate with their development processes.

Solution

Motomtech partnered with Ken Garff to strengthen their digital quality assurance process, ensuring faster releases and more reliable platforms.

Phase 1

Quality Assessment & Planning

Motomtech partnered with Ken Garff through its Technology Department as a Service model, assigning a dedicated QA engineer to evaluate existing processes and identify areas of improvement. The focus was on establishing structured test cases, strengthening defect detection, and aligning QA practices with the development workflow.

Phase 2

Implementation & Improvement

With the framework in place, the QA engineer introduced systematic testing routines and applied automation where beneficial. This approach accelerated release cycles, improved platform reliability, and ensured that Ken Garff’s digital products could evolve confidently while continuing to deliver a seamless customer experience.

Ken Garff homepage showing We Hear You hero banner with vehicle search options
Ken Garff dealership website showing Audi vehicle inventory with search filters and pricing

Technology Stack

To ensure a high-performance, scalable, and secure solution, the QA used:

QA Tools & Processes

Manual Testing Test Case Management Automation Frameworks

Testimonial

"Motomtech’s QA expertise has been a game-changer for us. Their engineer integrated seamlessly into our team and immediately raised the standard of our releases. We now ship with more confidence and speed, knowing that quality is never compromised."

Brad Eichers,

CEO, Ken Garff

Frequently asked questions

What did Motomtech do for Ken Garff Automotive?

Motomtech provided dedicated quality assurance expertise for Ken Garff, one of the largest automotive dealer networks in the United States. Through the Technology Department as a Service model, Motomtech embedded one engineer focused on QA, evaluating existing processes, establishing structured test cases, and introducing automation to strengthen Ken Garff’s digital release confidence.

What QA results did Motomtech deliver for Ken Garff?

Motomtech cut Ken Garff’s testing cycles by 50% and reached 99% detection of any issues across the company’s automotive platforms. The engagement also produced a 65% decrease in user-reported issues and 100% release confidence and support, addressing the team’s previous lack of dedicated QA expertise.

How did Motomtech improve Ken Garff’s release quality?

Motomtech ran a two-phase QA engagement: a Quality Assessment and Planning phase that established structured test cases and strengthened the testing framework, followed by an Implementation and Improvement phase that introduced systematic testing routines and applied automation where beneficial. This combination accelerated release cycles and improved platform reliability across Ken Garff’s digital products.

What QA tools and processes did Motomtech apply for Ken Garff?

Motomtech applied a stack that combined manual testing, test case management, and automation frameworks. This mix let the QA engineer raise the testing standard on Ken Garff’s automotive platforms without requiring the dealer network to invest in a new internal QA function.

What did Ken Garff’s CEO say about working with Motomtech?

Brad Eichers, CEO of Ken Garff, said Motomtech’s QA expertise was a game changer for the company. He noted that the engineer integrated into the team and immediately raised the standard of releases, letting Ken Garff ship with more confidence and speed knowing quality was never compromised.

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